Google My Business (GMB) is an essential tool for managing your business’s online presence. It allows you to update your business information, engage with customers, and track your performance on Google. If you’re running a business with multiple team members or need help managing your GMB listing, adding users to your account can streamline operations and improve collaboration. This step-by-step guide will walk you through how to add someone to Google My Business, manage user roles, and address common issues.
Prerequisites
Before you begin, ensure you have access to your Google My Business account and that you’re logged in with a Google account. The person you want to add must also have a Google account to accept the invitation.
Step-by-Step Guide
Step 1: Sign In to Google My Business
Open your web browser and go to Google My Business.
Click on the “Sign in” button located at the top right corner.
Enter your Google account credentials and click “Next” to log in.
Step 2: Access Your Business Listing
Once you’re logged in, you’ll see a dashboard with a list of your business listings if you manage more than one.
Click on the business listing to which you want to add a user. This will open the management interface for that listing.
Step 3: Navigate to the Users Section
In the GMB dashboard, find the menu on the left side.
Click on “Users” to access the section where you can manage user permissions and add new users.
Step 4: Add a New User
In the “Users” section, you’ll see a list of current users with their roles.
Click on the “Invite” button, which is usually represented by a plus (+) icon or labeled “Add users.”
Enter the email address of the person you want to add. Ensure that this is the Google account they use.
Step 5: Assign Roles and Permissions
After entering the email address, you’ll need to select a role for the new user:
Owner: Has full control over the listing, including the ability to add or remove users.
Manager: Can manage all aspects of the listing but cannot add or remove users.
Site Manager: Has limited access, typically for managing specific aspects of the listing.
Choose the appropriate role based on the responsibilities you want to delegate.
Step 6: Send the Invitation
Once you’ve selected the role, click the “Invite” button to send the invitation.
The recipient will receive an email with instructions on how to accept the invitation and access the GMB listing.
Managing User Roles
Understanding and managing user roles is crucial for effective collaboration:
Owner: Full access to all GMB features and settings. Can also manage other users and make changes to roles.
Manager: Can perform most actions related to the business listing but cannot manage users or change settings.
Site Manager: Limited access for managing specific parts of the listing. Suitable for tasks like updating business information or responding to reviews.
Troubleshooting Common Issues
If you encounter any problems while adding someone to your GMB account, consider the following:
Invitation Not Received: Ensure the email address entered is correct and check the recipient’s spam or junk folder.
Access Issues: Verify that the recipient has a Google account and is logged in with the correct email address.
Role Confusion: Double-check the assigned role to ensure it aligns with the responsibilities you want to delegate.
Adding users to your Google My Business account can significantly enhance your ability to manage your online presence effectively. By following these steps, you can delegate tasks, streamline operations, and ensure that your business information is always up to date. Regularly review user roles and permissions to maintain control and ensure efficient management of your GMB listing.
